Registering for online voting

Voter registration is a two-step process that must be done online. All information required to register to vote online can be found in the Voter Information Notice that was mailed to all Electors on the Voters' List in late September.

The Voter Information Notice will include your unique Voter Identification Number (VIN) which will allow you to access the online registration portal. Once registered, you will receive an email or text message with your Personal Identification Number (PIN). You will be asked to make a Declaration that you are entitled to vote in the 2022 municipal election and that you are a Canadian citizen. You will then be able to access your ballot to vote for the candidates for Mayor, District Councillor and School Board Trustees.

Internet voting procedures

• You will be limited to only one vote through the use of your unique Voter Identification Number.
• Once you have made your selections, the website will identify your choices and provide you with the option of changing or confirming your votes.
• If you wish to do so, you may abstain from voting for any of the offices (Mayor, District Councillor or School Board Trustee).
• Once your Elector Identification Number and Personal Identification Number (PIN) has been used, it cannot be used again and further access shall not be granted.
• The system will provide an acknowledgement that your ballot has been successfully cast. Once your ballot has been confirmed as successfully cast, you are deemed to have voted and your ballot cannot be reclaimed or re-voted.

Internet voting advantages

There are many advantages to casting your ballot online:

• Voting is easy and convenient;
• Allows you to cast your ballot from anywhere and at any time provided you have your Voter Information Notice and an internet connection. You can cast your ballot from home, at work or even if you are on vacation;
• There is no need to line-up to cast a ballot;
• Internet voting is secure and confidential. The City's system has built-in safeguards to protect your information and identity;
• There are no rejected ballots as the system is designed to ensure that you are satisfied and have accepted your choices before your ballot is cast.

Disruption of internet voting

If at any time during the voting process there is a disruption in the Internet Voting service you may contact the call centre helpline for technical support. Technical support staff does not have access to PIN information in the system. If you use the call centre line you will need to answer a security question for verification purposes. Support staff can only reset a PIN if the status of the online voting system reads ‘not voted'.